Rapid Antigen Test Help

FAQs & Help

How Do I Take Antigen Test using the video platform?
Simply go to your instructions card and scan the QR code on how to begin. Or visit the website there. It will take you to the web application. Sign up and when you’ve logged in, click on take a test. If you want to get a clearer idea on how to do this, click here to watch a short video of how to take an antigen test with 247traveltests video platform, powered by FasterChecks.

What if a user is not able to submit his test from the application?
We understand technology can sometimes not work for a number of reasons. Rest assured, we can help. If you are not able to submit your test using our application due to any reason then, you can submit it manually from this link. https://fasterchecks.co.uk/covid-test.php If you want to get a clearer idea on how to do this, click here to watch a short video of how to manually submit a test if tech issues.

My QR code is not working what should I do?
If the QR code is not recognizable, then try to enter it manually using the 16 digit number given on activation card. If you still have any issues, please contact info@fasterchecks.co.uk for further help.

My Test is rejected, what should I do?
Tests are rarely rejected. In most cases, this is because you have not followed the steps clearly as per the video. Our dedicated team will provide a reason for rejection. If there is something that can be salvaged or rectified, our team will help you to do this.

My Test has not been verified for a long time?
In some cases, you may have not submitted all the information clearly, for example you have not shown your blank test strip, or forgotten to show the result strip, or there is an error with the video etc. Our team have to try their best to help you and therefore this may take longer than expected. In some cases, this can take longer than expected. Rest assured your test, is always at the highest priority and our team will always be working to give you a

My Test has been rejected?
In some cases, rarely, you may have conducted the test completely incorrectly without following instructions carefully. If our team are unable to verify what you have presented, then this cannot be accepted as a verified test. In such cases, you will need to either purchase another test, or find an alternative provider. Please see the terms and conditions of your test provider for further information.

My test is inconclusive, what should I do?
In extremely rare circumstances a test may show an inconclusive result. If you have done all the tests and your test is not giving any result, then this is a test that must be repeated. Unfortunately, it means that your swab result was unrecordable. If this is the case, we recommend trying an alternative test. Please contact us with evidence if this happens and we can try and help you with this. If there is enough time, we are happy to send out another test kit to you.

My test certificate has missing information
Our tests are conducted and certificates are provided with guidance for the UK government website for private providers. We will always include the minimum requirement. In some cases, we will add more than the minimum required to try and aid passengers, as often airlines and countries change their rules. It is important that you do your test in good time. Don’t do it too early, or too late. We do provide rapid turn around time, therefore if you notice any mistakes or errors, please flag this up right away and a member of our team will help rectify this right away. Please allow enough time for this, as guidance for airlines, countries and airports change often. It is up to you to ensure your information is correct.