Christmas Opening Times 2021

Christmas and New Year Opening Times

Delivery information

Please note there will be some changes to our usual delivery, customer care and lab testing schedule for the festive period. To ensure that you receive results within the time you need to, please review the information below.

Alongside our reduce operating hours, it's also important to consider increased volumes of parcels via courier services where unforeseen delays and issues may occur.

Order cut-off for Royal Mail deliveries: 2pm on the 21st December

Order cut-off for DPD deliveries: 2pm on the 23rd December


Customer care and dispatch opening hours

We are fully closed Saturday 25th-28th December.

During this time we will not be able to answer queries or provide travel certificates.

Our customer care team will be operating on reduced hours on Friday the 17th December for our staff Christmas party. They will also be operating on reduced hours across the Christmas period.


Date Customer Care Hours
Friday 17/12 8am-4pm
Order by midday
Friday 24/12 8am-4pm
Order by 10am
Saturday 25/12 Closed
No dispatch
Sunday 26/12 Closed
No dispatch
Monday 27/12 Closed
No dispatch
Tuesday 28/12 Closed
No dispatch
Wednesday 29/12 8am-10pm
Order by 2pm
Thursday 30/12 8am-10pm
Order by 2pm
Friday 31/12 8am-10pm
Order by 2pm
Saturday 1/1 8am-4pm
No dispatch
Sunday 2/1 8am-4pm
No dispatch
Monday 3/1 Closed
No dispatch
Date Opening Hours
Friday 24/12 24 hours
Saturday 25/12 24 hours
Sunday 26/12 24 hours
Monday 27/12 24 hours
Tuesday 28/12 24 hours
Wednesday 29/12 24 hours
Thursday 30/12 24 hours
Friday 31/12 24 hours
Saturday 1/1 24 hours
Sunday 2/1 24 hours
Monday 3/1 24 hours

Covid PCR Tests

Covid PCR samples shouldn't be sent back after the 22nd December as Royal Mail have reduced collections and deliveries over the Christmas period.

You can drop your sample off to the lab by hand on the days where the lab is open as below. Sending back your sample outside of these days will result in the sample that is unable to be tested by the lab.


Date Opening Hours
Friday 24/12 Samples must arrive by 9am to be tested
Saturday 25/12 Closed
Sunday 26/12 Closed
Monday 27/12 Closed
Tuesday 28/12 Samples must arrive between 8am - 12pm to be tested
Wednesday 29/12 Samples tested
Thursday 30/12 Samples tested
Friday 31/12 Samples must arrive by 9am to be tested
Saturday 1/1
Sunday 2/1 Samples must arrive between 8am - 12pm to be tested
Monday 3/1

Open as normal


If you are unsure or have any questions before the festive period, please contact us below.

Phone: 0808 1697 247


Live chat: 8am – 10pm

Many thanks
The 247TravelTests team