August Bank Holiday Deliveries

Our usual delivery schedule and customer service hours will be reduced for the summer bank holiday - 30th August.

To avoid delays with receiving your tests and with results being returned to the lab for processing, please ensure that you order in plenty of time to account for the bank holiday weekend.

Our customer service team will be available Monday-Friday 8am-4pm as normal, before the bank holiday and 8am-4pm on Monday the 30th. Customer service will not be available on Saturday the 28th or Sunday the 29th as per our usual operating days.


Date Customer Service Estimated Delivery Date Delivery
DPD / Royal Mail
If ordered before 11am* If ordered after 11am*
Thursday 26th 8am - 4pm Friday 27th Saturday 28th Normal delivery
Friday 27th 8am - 4pm Saturday 28th Tuesday 31st Normal delivery
Saturday 28th - Tuesday 31st Tuesday 31st Normal delivery
Sunday 29th - Tuesday 31st Tuesday 31st No Deliveries
Monday 30th 8am - 4pm Tuesday 31st Wednesday 1st No Deliveries
Tuesday 31st 8am - 4pm Wednesday 1st Thursday 2nd Normal delivery


Courier services such as DPD and Royal Mail returns will be operating on reduced hours throughout the bank holiday period. Please ensure that you check transit times and order in time to receive results when you need them.

If you are unsure if you will be able to get your test on time or if the return of your sample and processing of results could be delayed, please contact us.

Phone: 0333 2102 247
Live chat: 8am – 4pm (Monday-Friday)